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Privacy Policy

Last Updated: 9th July 2024

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1. Introduction

Welcome to Oak Tree Books (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us via Instagram, WhatsApp, or any other communication channel.

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2. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, postal address.

  • Transaction Information: Details of products purchased, payment information (such as transaction IDs for UPI and net banking).

  • Technical Data: IP address, browser type, version, and browsing history.

  • Communication Data: Messages and correspondence with us, including via WhatsApp, Instagram, and email.

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3. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide Services: To process your orders, manage your virtual cart, and handle shipping and returns.

  • To Communicate: To send order confirmations, payment reminders, and respond to your inquiries via WhatsApp and other channels.

  • To Improve Our Services: To enhance our website, products, and services based on your feedback and interactions.

  • For Marketing: To send you updates, promotional offers, and information about new books, unless you opt out of receiving such communications.

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4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

  • Service Providers: Companies that provide services on our behalf, such as payment processing via Razorpay, order fulfillment, and marketing assistance.

  • Legal Requirements: If required to do so by law, or in response to a subpoena or court order.

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5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

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6. Your Rights

You have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.

  • Rectify Your Data: Correct any inaccuracies in your personal data.

  • Delete Your Data: Request the deletion of your personal data.

  • Restrict Processing: Request restrictions on the processing of your personal data.

  • Data Portability: Request the transfer of your personal data to another service provider.

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7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

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9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

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10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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